Gladys G Bcd

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Verified Reviewer
| map-marker Ponce, Ponce

I have been unable to cancelled a subscription and the telephone connection with your customer service is terrible

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I am calling to cancelled a subscription plan and I have been unable since I continue on getting orders. I returned two items and I am still waiting to received a credit.
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Loss:
$140

Preferred solution: Full refund

Anonymous
map-marker Batavia, Illinois

Total scam

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Do not get involved with this company. They keep sending items that we did not order and sending bills. Total fraud.
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User's recommendation: Bewarem

Gladys G Bcd

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Verified Reviewer

I have not received a response yet from Hamilton Collection.

I need to return two orders and cancelled a subscription. My subscription plan number is #909-678 and my account number with Hamilton Collection is #49971****. I have been trying to contact them by phone, but I have been unsuccessful since my residence is in Puerto Rico
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Preferred solution: Full refund

Anonymous
map-marker Rocky Point, New York

Damage

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Item came damaged, they want me to place a new order and lay out the money for a second time and then return the damaged one Was supposed to be a birthday gift and it will never arrive in time without me spending even more money on shipping
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Gladys G Bcd

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Verified Reviewer
| map-marker Ponce, Ponce

Procedure to cancel a subscription and to return an orders

I want to cancel a subscription and return two orders, and I am unable to get customer service or speak with someone to get information
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Preferred solution: Full refund

Anonymous
map-marker Ponce, Ponce

Returns

My return problem Was resolve . The only problem that I had was the phone connection. It was terrible. I hope that on the near future this can be made bettering.
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Anonymous
map-marker Pompano Beach, Florida

An angel I ordered was delivered to some unknown address

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I ordered an angel to send to my sister. I ordered over the phone.

I spelled my sister's name and address. The person taking the order spelled the name of the road incorrectly and also the name of the city. When, I received an email saying it was delivered that's when I discovered the spelling was not correct. My sister never received the angel.

Who knows where the angel went. I called several times about this and they did not offer to resend the angel to the correct spelling etc. Today, I received a bill in the mail for payment $37.97. I paid the initial payment when I placed the order.

I called customer service and it was for the angel my sister never received. I said I would not pay the remainder. On previous calls, I asked for a refund to no avail.

Anyway, the customer service person corrected the spelling and is sending my sister the angle. I pray she receives it this time.

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User's recommendation: If ordering by phone get them to spell everything back to you.

Anonymous
map-marker Mobile, Alabama

E Mails Not Accepted.

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Tried To Send E Mails To Hamilton Collection Several Times. E Mails Were Never Accepted. Made Payments For 2 Figurines And Now Am Getting Past Due Notices. Figure That One Out!!
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User's recommendation: BEWARE!!

MICHAEL L Pdg

This company is a scam!!!

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Original review Nov 11, 2021

I placed an order for a multipiece train set that was to consist of 4 pieces. They initially said that they would be shipping out a piece every other month.

This didn't happen.

I received the 1st piece in January, the 2nd in April, the 3rd in July and the 4th in September.

The biggest issue is that it turns out they have been charging me every single month, even the months when I didn't receive items.

This has resulted in overcharges of more than $200 so far. I used the contact form on their website to request that they reverse the overcharges and close my account and never got any response.

I then emailed them from my gmail account asking them again to reverse the overcharges and close my account, once again have not received any response. I just saw that they recently posted another charge for November.

There is no customer service contact information provided anywhere on their website.

The only option they provide is to fill out a contact request form, which they never respond to even though they claim you will receive a response within 1 business day.

THIS COMPANY IS NOTHING BUT A SCAM. STAY AWAY FROM THEM.

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Loss:
$200
Cons:
  • Them lying to me and then stealing my money
  • Fraudsters
  • Scam artists

Preferred solution: Refund the more than $200 of overcharges, close my account, stop debiting my bank account every month and delete my payment info from their system.

User's recommendation: STAY AWAY. IT'S A SCAM.

Clingan M

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Verified Reviewer

Cancel a order that has wrong delivery address

I ordered an angel today- order number 942002****61 - my act is70206****- a wrong address was put on my order- my bank released a payment of$41.25 this item will go to wrong address and I wont even receive it. Cancel it
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Pros:
  • Like the item
Cons:
  • Them lying to me and then stealing my money

Preferred solution: Full refund

Anonymous
map-marker Washington, District Of Columbia

Complaints

AngryWe would like to discontinue our business with you. Fed-up with this company, yawl continue to send us whatever that's yawl's desire, when no one has made an order.

Want to send us when we are not ordering these items, which causes a tremendous inconvenience to our existence because we have to take out from our time to resend them back, we have had enough of this unprofessional movement. This company continues to send us merchandise, even though we have not ordered anything, it's the exact same items that we already have and paid for." We are getting our lawyers involved, this is a forceful entity that we don't appreciate. Leave us alone, this company enjoys taking advantage of senior citizens/elderly customers. I will be connecting with channel 7 on my side.

We have items we didn't order, and this company is sending these items out on their on will of desire because of greed, and you should be ashamed of yourselves. Stop trying to keep us in debt on things of no interest to us, mainly if we already have them.

PS.

Mr. & Mrs.

Arthur Tillery

Don't send nothing else to this address, or I'm calling the police." This company is a ripoff, period. Is it that your sales are low ??" Remove us as being loyal customers of yawl's immediately." I will be giving a bad review of this company!!" ( We will be making contact with our credit card company."

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Anonymous
map-marker Evergreen Park, Illinois

I want to cancel any further shipments of precious moments snow buddies

All I need is for u cancel my subscription dont send anymore of the snow buddies please and thank I have no other issue thats all i need done thanks
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Bob D Buw

No response.

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I ordered an item, the happily ever after and have not heard anything about its status. Tried to get a status in my order and when I tried to find out it keeps coming up no activity under this account. I am beginning to think I have been duped! I am going to put a stop on my C/C and look for something else.
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Preferred solution: Deliver product or service ordered

User's recommendation: Be very Leary about using this company

Anonymous
map-marker Grand Blanc, Michigan

Too long for refund

I only ordered one product and they end up selling me three of the same thing they didnt hesitate to take all that money out of my checking , without a warning that theyre getting ready to do it because then I couldve corrected the problem sooner like dont send me three products of the same thing that I did not order You were quick to take the money but should it take 2 to 3 weeks to get my money back thats ***
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Loss:
$110

Preferred solution: Full refund

Reino Goh

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Verified Reviewer
| map-marker Saint Louis, Missouri

Didn’t order theses stop sending them

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I ordered one angel, and then they say I subscribe to get more as they come in. I did not subscribe to anything. They sent me another angel, but I do not want it .so I ask for a return label and haven't. Heard from them.
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User's recommendation: Beware of your orders